Just to ascertain your maximum convenience while shopping at CelebsJacket, we have maintained our Return and Exchange Policy at three hassle-free steps! All you need to do is to follow the three steps and you are done with our exchange procedure:
Step 1) Contact us at firstname.lastname@example.org within 30 days of product delivery date for exchanging your product with another one.
Step 2) After our consultation, ship-back the item to us at our mentioned Return address.
Step 3) Once we receive your returned product, you would be more than happy to ship the exchanged product of your choice back to you.
Return and Exchange Terms & Conditions
A product needed to be returned for exchange must conform to the following requirements:
Return and Exchange In Case Of More Than Two Products
Be known that no more than two products shall be entertained for Return and Exchange. This step discourages the practice of buying many products at once for testing or selling them further and when the sale does not happen, asking for the Return and Exchange. Contact us at email@example.com for further details.
Return and Exchange For Custom-made Products
The return and exchange shall not be applicable for Custom-made products. The custom-made products are made exactly as per your body measurement details; hence they may not be returned for exchange for the reason that these products are not resalable to other customers.
Shipping Location & Return Addresses
Since our inception, we have been operating with Cost Leadership business level strategy and to become a Cost Leader in the industry, we have manufacturing & distribution facilities located offshore. Based upon the Customers’ location and the type & nature of the items ordered, our distribution department decides where to ship the orders.
Orders are usually shipped from Asia, Europe & North America but you should be ready to accept the delivery from any part of the world.
Since as per our policy, you are agreed to accept the package from any part of the world, in case of Return, you should also be ready to ship the item back to us anywhere in the world.
The following are our Return addresses:
Return Address # 1
Rue de Berloz 140
Return Address # 2
Suite # 16, 11 Webb Road,
Return Address # 3
W/N 39, Ground Floor, Mubarak Al Jafla Warehouse,
Street # 12, Al Quoz Ind. Second, Al Quoz, Dubai,
Return Address # 4
Shop # 10, Hadi Market
Commercial Area, Nazimabad No. 4,
We strongly advice you not to ship the item back to us without bringing it into our knowledge. You must contact us first at firstname.lastname@example.org prior returning any item. Items shipped prior our consultation shall not be entertained for return in any case.
As per our Refund policy, we initiate full refund which is only restricted to the following cases:
For any further query regarding our Return and Exchange Policy, please contact us at email@example.com
Last revised on March 03, 2014.