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- Return and Exchange Policy
Return and Exchange Policy
Just to ascertain your maximum convenience while shopping at CelebsJacket, we have maintained our Return and Exchange Policy at three hassle-free steps! All you need to do is to follow the three steps and you are done with our exchange procedure:
Step 1) Contact us at email@example.com within 30 days of product delivery date for exchanging your product with another one.
Step 2) After our consultation, ship-back the item to us at our mentioned Return address.
Step 3) Once we receive your returned product, you would be more than happy to ship the exchanged product of your choice back to you.
Return and Exchange Terms & Conditions
- Return and Exchange is only applicable within 30 days of the delivery date. It implies that when a product is delivered at your doorstep, you can opt for return it for exchange in the next 30 days. After the lapse of this stipulated time, no return shall be entertained in any case whatsoever.
- A customer shall be required to bear one side shipping cost, which incurs when he or she ships the product back to us for return and exchange along with the additional payment of $20.00 in account of Return Shipping Fee. Once you make the payment of $20.00, we would further direct you where & how you would be required to ship the jacket to.
- NOTE: The return would not be complimentary whether you have paid for the Shipping Fee while placing the order or you have made your purchase with us in your Free Shipping Offer.
- $20.00 is the Return Shipping Fee for the first time only, for the second time Return and Exchange, $40.00 shall be charged coupled with one side shipping fee, which would be borne by the customer.
A product needed to be returned for exchange must conform to the following requirements:
- It must be in its brand new / unworn condition. Used products shall not be returned for exchange in any case whatsoever.
- Soiled, jagged and torn products shall not be entertained for return.
- A product needed to be returned for exchange must be returned to our mentioned returned address prior our consultation. Unsolicited return products shall not be entertained for exchange in any case whatsoever.
- A product must be returned to us in its original packaging with its originally included tags, labels and/or any other document enclosed.
Return and Exchange In Case Of More Than Two Products
Be known that no more than two products shall be entertained for Return and Exchange. This step discourages the practice of buying many products at once for testing or selling them further and when the sale does not happen, asking for the Return and Exchange. Contact us at firstname.lastname@example.org for further details.
Return and Exchange For Custom-made Products
The return and exchange shall not be applicable for Custom-made products. The custom-made products are made exactly as per your body measurement details; hence they may not be returned for exchange for the reason that these products are not resalable to other customers.
Shipping Location & Return Addresses
Since our inception, we have been operating with Cost Leadership business level strategy and to become a Cost Leader in the industry, we have manufacturing & distribution facilities located offshore. Based upon the Customers’ location and the type & nature of the items ordered, our distribution department decides where to ship the orders.
Orders are usually shipped from Asia, Europe & North America but you should be ready to accept the delivery from any part of the world.
Since as per our policy, you are agreed to accept the package from any part of the world, in case of Return, you should also be ready to ship the item back to us anywhere in the world.
The following are our Return addresses:
Return Address # 1
Rue de Berloz 140
Return Address # 2
Suite # 16, 11 Webb Road,
Return Address # 3
W/N 39, Ground Floor, Mubarak Al Jafla Warehouse,
Street # 12, Al Quoz Ind. Second, Al Quoz, Dubai,
Return Address # 4
Shop # 10, Hadi Market
Commercial Area, Nazimabad No. 4,
We strongly advice you not to ship the item back to us without bringing it into our knowledge. You must contact us first at email@example.com prior returning any item. Items shipped prior our consultation shall not be entertained for return in any case.
As per our Refund policy, we initiate full refund which is only restricted to the following cases:
- If the product is lost during the transit and it loses its traceability.
- If the product you have ordered is out of stock, and the next arrival of the batch may take time.
For any further query regarding our Return and Exchange Policy, please contact us at firstname.lastname@example.org
Last revised on March 03, 2014.